Language
TypeScript
Tool Type
Mobile app
License
European Public License
Version
default
PagoPA
IO is a mobile application that centralizes e-government services in Italy, allowing citizens to access various government platforms from a single location. It facilitates the management of government obligations and interaction with different administrations, improving the user experience. With over 35 million downloads and the participation of 15,000 public entities, IO has provided more than 235,000 services and sent nearly 456 million messages to citizens. Its versatile design is poised for potential international adoption, expanding its impact beyond Italy.
The IO tool solves the problem of fragmented access to public services by centralizing all government interactions in a single mobile application. This makes it easier for citizens to manage their obligations to the State quickly and securely from their smartphones, improving efficiency and accessibility.
The IO tool works as a mobile application that centralizes all e-government services, allowing citizens to manage their procedures quickly and securely from their smartphones. It facilitates communication between public administrations and users, optimizing access to government services.
The IO tool uses open standards such as the OAuth 2.0 protocol for secure authentication, the JSON format for data exchange, and the RESTful API to facilitate integration with other systems. These standards ensure interoperability and security, promoting an efficient and accessible user experience.
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The image displays a smartphone with the IO app open, managing documents such as the health card and driver's license from a centralized interface.
A citizen receives an official notification about an approved reimbursement directly in the IO app, with process details and a downloadable attachment.
The IO app displays a centralized inbox where Italian citizens receive official communications from public entities such as regions, schools, and municipalities.