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Tock Chatbot

Tock Chatbot
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Language

default

Tool Type

API, Manual

License

Apache License, Version 2.0

Version

default

About the tool Responsible

SNCF Connect

Tock Chatbot
What is it?

Tock Chatbot is a conversational artificial intelligence platform that allows you to build conversational agents, known as bots. It offers a complete set of tools for natural language processing, integrating with multiple text and voice channels such as Messenger, WhatsApp, and Google Assistant. With Tock Studio, users can intuitively create stories and analyze the performance of their bots. The platform is flexible, allowing for cloud or on-premises deployments, and supports several programming languages ​​through its API.

How does the tool work?

Tock is a conversational artificial intelligence platform that allows you to create conversational agents, or bots. It works through autonomous natural language processing (NLU), compatible with technologies such as OpenNLP and Rasa. It offers graphical interfaces for building stories and models, and integrates with multiple text and voice channels, such as Messenger and WhatsApp.

Open standards

The Tock tool uses open standards such as OpenNLP, Stanford CoreNLP, and Rasa for natural language processing. It also supports multiple programming languages ​​via REST APIs and offers built-in connectors for messaging platforms such as Messenger, WhatsApp, and Google Assistant, among others.

Sector
Science and Technology
Functionality
Data collection analysis and visualization
Content management
Service Management
Sustainable development goals
Industry innovation and infrastructure
Toolkits
Country - Colombia
Topic - Virtual assistants
hands
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Entity visualization in Tock Studio Entity visualization in Tock Studio

Graphical interface that identifies and classifies entities in natural language sentences, useful for training and validating NLU models.

RAG settings in Tock Studio RAG settings in Tock Studio

Interface to activate a LLM with Retrieval-Augmented Generation, set API keys, temperature, and custom prompts.

Example of response generated by Tock Example of response generated by Tock

Shows a French interaction where the virtual assistant provides step-by-step instructions and sources on how to make a bank transfer.

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