Language
PHP
Tool Type
Web app
License
The MIT License
Version
1.0.0
Ayuntamiento de Veracruz
Zero lines is a web application designed to facilitate the scheduling of appointments for various procedures, allowing users to select available days and times from any device with internet access. This tool optimizes time management by eliminating the need to wait in long lines, thus improving citizens' experience in carrying out government procedures and other services. Initially developed by the Veracruz City Council, Cero Filas's main objective is to improve efficiency in processing procedures, allowing users to schedule their appointments, attend at the agreed time using a QR Code and evaluate the quality of the service received. This solution not only benefits citizens by saving them time, but also contributes to the efficiency of processors and advisors, significantly reducing waiting times and promoting higher quality customer service.
Zero lines solves the problem of inefficient access to government services, characterized by long lines and complicated processes that caused dissatisfaction and loss of time. Improves the operational efficiency of government offices, optimizing the use of resources and allowing the systematic collection of feedback and evaluation of services. This closes the gap between the needs of citizens and the quality of the service offered.
Customer Experience Transformation: Zero lines drastically improves the citizen-government interaction by eliminating unnecessary wait times for public services. Operational Transparency: The system brings a new level of transparency to public service appointments, fostering trust and reliability in governmental operations. Efficient Resource Allocation: Streamlines the allocation of government resources, ensuring that time slots and personnel are utilized effectively. Public Sector Innovation: Cero Filas is a testament to innovation in the public sector, showcasing how technology can enhance the delivery of government services. Feedback-Driven Improvement: Incorporates mechanisms for feedback, allowing for real-time service quality improvement and citizen satisfaction tracking.
Developed with Laravel 5.5 and MySQL, this platform adopts a relational architecture with interconnected tables to manage appointments and administrative procedures. Uses AJAX for dynamic client-server interaction and supports role-based access control. Complies with open PHP development standards and is optimized for deployment in Apache environments.
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This image depicts a mobile webpage for scheduling an appointment. It requests the user to select a location, date, and provide personal information for the appointment.
This image displays a webpage for scheduling appointments in Vera Cruz, emphasizing efficiency with a "Welcome to Cero Filas" message, indicating no waiting lines.
This image depicts an online appointment scheduling form with fields for selecting a procedure, location, date, and entering personal information for the appointment.
Platform to schedule appointments and carry out municipal procedures online.
Explains the impact of Cero Filas on the digitalization of municipal procedures.
Platform that promotes transparency and citizen participation in Veracruz.